Terms of Service

Who you’re dealing with

SELLERFLAG is the registered business name of Priya Mathai, Individual/Sole Trader (ABN 60 569 344 758), in Australia. We trade as SellerFlag ("we", "us", "our"). These terms apply when you create or use a SellerFlag account or subscription.

SellerFlag is built for Australian solo real estate agents. It is not a real estate agency, CRM or emergency service. Voice uses an AI assistant, not a human receptionist.

What SellerFlag does

You conditionally forward unanswered, busy or unreachable calls from your agent mobile to a SellerFlag catch number. When an eligible call reaches that number, SellerFlag creates a timestamped Catch and may send the caller one configurable text message in your name. Replies appear in your SellerFlag inbox and can trigger an alert to your mobile.

On the SMS plan, the caller hears a short automated message before the call ends; SellerFlag does not record that call or take a voicemail. On the Voice plan, the AI assistant handles eligible forwarded calls, creates a transcript and prepares a brief for the agent. Voice audio recording is disabled. Calls you answer normally remain on your mobile and are not handled by SellerFlag.

Repeat-message suppression, opt-outs and safety limits may prevent an automatic text from being sent. Carrier behaviour, caller-number availability and mobile-network conditions also affect whether a Catch can be created.

Seller suggestions & proof

SellerFlag can identify clear seller-related language and may use a narrowly scoped automated classifier for ambiguous replies. A suggestion is not a fact, valuation or professional recommendation. You make the final decision whether to flag a person as a seller opportunity.

Receipts show system events such as a caught call or delivered message. Outcomes such as “seller opportunity”, “appraisal booked” or “won” are recorded or confirmed by the agent and are not independently verified by SellerFlag.

Private-safe proof links hide the caller’s number and message by default and expire after seven days. If you deliberately include a quote, you are responsible for checking that it is appropriate and lawful to share.

Signup, setup & activation

Signup is self-serve using mobile verification. You choose your first-message wording, configure carrier forwarding and complete a live activation test. If setup fails, we may offer a free ten-minute setup call where availability is shown.

For SMS, the 30-day free trial starts after card setup and the required live activation test. For Voice, review your greeting and backup text, verify your mobile, and complete the real connection test before card setup. Completing the reviewed Voice checkout after verification starts the 30-day trial; passing the connection test alone does not. A failed or incomplete connection test does not start the trial.

You must review the forwarding instructions carefully. They can replace an existing conditional divert or voicemail rule. SellerFlag provides removal instructions, but your carrier controls the network setting and may change its behaviour.

Price, billing & cancellation

Both plans include a 30-day free trial after the required connection verification and card setup. Unless cancelled before the trial ends, the SMS plan renews at A$149/month and the Voice + SMS plan at A$249/month. No GST is charged. Subscriptions are billed monthly in advance and continue month-to-month until cancelled. If our GST status or pricing changes, we will notify you before any change to your subscription price takes effect.

Voice includes 200 AI voice minutes during the trial and 200 minutes for each confirmed paid month. After the allowance is used, subsequent eligible missed calls switch to SMS text-back until the next allowance period. You remain on the Voice plan. Follow-up texts are written by the agent. There are no automatic top-up purchases or overage charges.

Cancel renewal in Account before the trial ends to avoid the first payment. You can also request billing support in the app, email hello@sellerflag.com.au, or call us. Pausing the service does not cancel the trial or subscription and does not remove forwarding rules from your mobile. After the trial, cancellation takes effect at the end of the paid billing period unless the law requires otherwise.

Reviewed plan changes take effect at the next billing date, with no mid-period proration or new trial. Restoring your mobile’s previous forwarding or voicemail is a separate step from cancelling billing.

We do not charge usage overages without your agreement. We may apply reasonable messaging and abuse-prevention limits, contact you about unusually high usage, or pause sending to protect callers, carriers and the service.

What we need from you

Keep your mobile service active, provide accurate identity and agency details, keep your SellerFlag account secure and use the service only for your own lawful real estate work.

You approve the message sent in your name and remain responsible for your communications with callers, your classifications and outcomes, and any information you share from SellerFlag.

Do not use SellerFlag for bulk messaging, purchased marketing lists, emergencies, unlawful surveillance, harassment, discrimination or misleading conduct.

Messages & opt-outs

The automatic text responds to a recent inbound call. It identifies the agent or agency and includes a functional opt-out where required. A caller who replies STOP or another recognised opt-out word is suppressed immediately from further automated texts through that SellerFlag number.

You must not work around an opt-out or use Catch details for unrelated marketing without a lawful basis. SellerFlag may block sending where consent, identity, safety or compliance is uncertain.

Availability & support

SellerFlag depends on mobile carriers, Twilio, Firebase, Railway, Stripe and other services we do not control. We monitor important system events and work to resolve faults, but cannot guarantee that every call, text, alert or integration will be uninterrupted or delivered.

Service-health indicators and live tests help detect failures, but they do not replace checking your own mobile and carrier settings. Tell us promptly if forwarding, delivery or billing looks wrong.

Liability

Nothing in these terms excludes rights or consumer guarantees that cannot lawfully be excluded under the Australian Consumer Law.

To the extent permitted by law, SellerFlag is not liable for indirect or consequential loss, lost commissions or opportunities, or failures caused by a carrier, device, third-party platform, incorrect setup or information you provide. For other claims, our aggregate liability is limited to the SellerFlag fees you paid in the three months before the event giving rise to the claim.

Changes, suspension & governing law

We may suspend or end access for non-payment, misuse, security risk or legal reasons. We may change the service or these terms and will give reasonable notice of material changes where practicable.

These terms are governed by the laws of Queensland, Australia. Our Privacy Policy explains how we handle personal information.